Can’t sign in?
Check your connection, update Google Play services and retry. Mention your device model and app version if it continues.
WE’RE HERE TO HELP
Contact & Support
Tell us what happened, where it happened and what you already tried.
Email YoWatch Support
Write to astardv@gmail.com. Never include your password, Google token or encryption keys.
Room won’t connect?
Confirm both devices are online, reopen the room and include the approximate time and room code in your report.
Video won’t play?
Some login-only, DRM-protected or unsupported links cannot play. Share the provider name—not private or tokenized URLs.
Chat is securing?
Keep both devices online briefly so encrypted-chat keys can sync, then reopen the conversation.
Report someone
Block the account, then email the username, time and a concise description of the issue.
Delete an account
Follow the verified process on our Account Deletion page.
Helpful details
Include Android version, YoWatch version, device model, network type and approximate time. Screenshots help when they do not expose private information.